FAQs

 Is your pottery food safe? 

Yes!  We only use clay bodies and glazes that are certified non-toxic and food safe. 

 

Is your pottery safe to use in the dishwasher or microwave? 

Yes! Each piece of functional pottery is created from stoneware clay and fired in an electric kiln to over 2000 degrees Fahrenheit to ensure maximum durability. All of our products are safe to use in your dishwasher and microwave.  The only exception is if your piece was created with a metalic luster glaze, in which case, it should not go in the microwave and is best to hand wash it.  Any item with a metallic finish will be noted as NOT DISHWASHER/MICROWAVE SAFE in the product description. 

 

Can I use my pottery to bake in the oven? 

Yes,  you can bake in your functional ceramic wares.  Infact, we chose to create our pieces from stoneware clay bodies because they are most resiliant to heat.  Each piece of functional pottery is fired in our electric kiln to over 2000 degrees Fahrenheit making it non-porous and safe to withstand high temperatures. 

It is important to avoid rapid temperature changes which could cause thermal shock and potentially crack or chip your pottery. 

  •  Make sure your pottery is at room temperature before putting into the oven. Never put a piece from the refrigerator/freezer straight into a hot oven. 

 

What are the benefits of using stoneware pottery?

  • it heats evenly + retains heat well
  • it offers a toxin-free cooking option (so it’s free of lead and chemical coatings).
  • avoids retaining odors from foods like garlic or fish

 

How do you ship your pottery?

Shipping and handling charges are automated through the website based on weight and shipped via USPS or UPS, no signature will be required for delivery.  We try our best to keep our wrapping materials as green as possible but do use recycled plastics when necessary to protect your purchases as they travel safely to you. 

 

I am local, can I pick up my pottery to eliminate the shipping charges?

You sure can! Local order pickup/delivery is available by appointment only.  Choose the pick up/delivery option at checkout to void the shipping and handling fee. To schedule a pick up or a delivery (within 10 miles) please contact me directly.

 

Do you ship internationally?

International orders are accepted on a case by case basis. For orders anywhere outside the U.S. please contact me directly.

 

How do you handle returns and refunds?

Sarah Jane Pottery will gladly accept returns.  We ask that you please contact us within 7 days of delivery and ship all items back within 14 days of delivery. All return items need to be carefully packed, similar to the way you originally received the item. Return postage is the responsibility of the customer, all items must be shipped via USPS Priority mail with the appropriate amount of insurance. Returns will be refunded minus the original cost of shipping to you.

Should items get damaged in transit on their way to you, please contact us with detailed photos of the damages, including item and packaging via within 72 hours of receiving the item.  I will promptly respond and work with you directly to create a game plan to refund or replace the broken item. 

Returns are not accepted for custom items. 

 

Do you sell your pottery wholesale?

Yes! Please contact us directly for wholesale inquiries.